Service Catalog
Data-Guard365 offers several services and subscription categorized as Unlimited or Limited. Each includes features defined below based on Client’s selected subscription as indicated on the SOW. Reference the SOW to ensure that you have purchased the correct service tier that includes the features required for your company’s needs.
Data-Guard365 Unlimited Managed
Reactive Support Desk: Data-Guard365Support Desk – Support from your dedicated team, available via phone, live chat, or email. Our Service Desk offers unlimited remote help, live phone support, and on-site assistance, with a ticketing system ensuring swift resolution. Our certified engineers provide expert service, and all requests are documented in our Customer Portal for transparency and efficient tracking.
Technology Alignment: Data-Guard365Technical Alignment – Ensures your technology aligns with industry standards and Data-Guard365 best practices, reducing downtime and preventing outages. Our team conducts proactive reviews, benchmarks infrastructure, and identifies risks associated with outdated or misconfigured systems. They also manage technical documentation and SOPs, providing ongoing knowledge support. This alignment improves system performance, security, and enhances your network’s efficiency, helping to drive down issues and optimize resolution times.
Backup Administration: Data-Guard365 Backup Administration – Daily backups (with intervals as frequent as every 15 minutes), daily verification, encrypted and password-protected backups, and offsite storage in our Secure Data Center, with a 12-month retention period with emphasize on quick and efficient recovery to minimize downtime.
Proactive Technology Management: Data-Guard365 Proactive Technology Management – Ensures the optimal performance, security, and reliability of your infrastructure utilizing advanced tools to monitor and maintain your systems, including servers, desktops, and network devices. We conduct routine maintenance, vendor management, and system patching to keep your environment secure. This proactive approach minimizes support tickets, enhancing system performance and reliability for your business.
vCIO: Data-Guard365 vCIO – Provided by a dedicated Virtual Chief Information Officer (vCIO) to align your technology with business goals. The vCIO will review a comprehensive Technology Summary Report, assess key performance indicators, and deliver strategic consultation on IT risks, costs, infrastructure, and future planning. Services include IT budget planning, system design, project oversight, technology recommendations, and more to ensure your business stays ahead with tailored IT solutions.
Microsoft 365 Management: Data-Guard365 Microsoft 365 Management – Comprehensive management of Microsoft 365 environment, including account provisioning, license management, software updates, and ongoing user support. Ensures optimal performance, compliance, and security for your Microsoft 365 ecosystem.
Microsoft Security Management: Data-Guard365 Microsoft Security Management – Solution for managing Microsoft 365 security. It includes monitoring and enhancing security posture, such as Multi-Factor Authentication (MFA), Anti-Phishing policies, Data Loss Prevention (DLP), and improving Microsoft Secure Scores. This ensures proactive and scalable security management for your organization.
Email Filtering: Data-Guard365 Email Filtering – Comprehensive email security solution for incoming, outgoing, and internal communication. Includes advanced AI-based anti-phishing, anti-spam filtering, known malware prevention, zero-day malware defense (sandboxing), file sanitization (CDR), and malicious URL protection. Features data loss prevention (DLP), encryption, account takeover prevention, detection of unauthorized applications (Shadow IT), and URL click-time protection.
Vendor Management: Data-Guard365 Vendor Management – Comprehensive coordination and oversight of third-party vendors, ensuring seamless integration and support for your IT operations. This service includes vendor contract reviews, issue resolution, performance monitoring, and acting as your single point of contact for vendor-related communications.
User Account Management: Data-Guard365 User Account Management – Includes creating and managing user accounts, assigning licenses, configuring access and permissions, and supporting onboarding/offboarding processes within Microsoft Active Directory. Services cover new account provisioning, initial logon assistance, printer and Office365 configuration, and MFA enrollment, assuming pre-configured hardware and operating systems are in place.
Application Control Management: Data-Guard365 Application Control Management – Ensures only approved applications are permitted to run, reducing vulnerabilities and enhancing security by preventing unauthorized software execution. It includes configuration, monitoring, and ongoing management to maintain a secure, efficient, and compliant system tailored to your business needs.
Data-Guard365 Limited Managed:
Patch Management: Data-Guard365 Patch Management – Application of Windows feature and quality updates for both server and workstation environments, along with device driver updates delivered via Windows Update. Additionally, we ensure the timely patching of Office and other Microsoft software, as well as over 100 third-party applications such as Java, Reader, Chrome, and more, to maintain system security and performance.
Fractional CIO: Data-Guard365 Fractional CIO – Provided by a dedicated Virtual Chief Information Officer (vCIO) to align your technology with business goals. The vCIO will review a comprehensive Technology Summary Report, assess key performance indicators, and deliver strategic consultation on IT risks, costs, infrastructure, and future planning. Services include IT budget planning, system design, project oversight, technology recommendations, and more to ensure your business stays ahead with tailored IT solutions.
Standard Backup and Disaster Recovery: Data-Guard365 Standard Backup and Disaster Recovery – Cloud backup and disaster recovery solution providing secure, automated data protection and rapid restoration services to ensure business continuity. This service includes daily backups, encrypted data storage, and customized recovery plans tailored to your organization’s needs.